Privacy Policy

Last updated: June 30, 2025

Planoforte POP S.r.l.s. operates this store and website, including all information, content, features, tools, products, and services, to provide you, the customer, with a suitable shopping experience (the "Services"). Musicezer.com is supported by Shopify, which enables us to deliver the Services. This Privacy Policy describes how we collect, use, and disclose your personal data when you visit, use, make a purchase, or engage in any other transaction through the Services or when you communicate with us. In the event of any conflict between our Terms of Service and this Privacy Policy, the Privacy Policy shall prevail in relation to the collection, processing, and disclosure of your personal data.

Please read this Privacy Policy carefully. By using and accessing the Services, you confirm that you have read and understood this Privacy Policy in relation to the collection, use, and disclosure of your information.

Personal Data We Collect or Process

When we use the term "personal data," we refer to information that identifies or is reasonably linked to you or another person. Personal data does not include information that is collected anonymously or anonymized so that it can no longer identify you or be linked to you. Depending on your interaction with the Services, where you live, and to the extent permitted or required by applicable law, we may collect or process the following categories of personal data, including inferences drawn from such personal data:

  • Contact information including name, address, billing address, shipping address, phone number, and email address.

  • Financial data including credit card, debit card, and bank account numbers, card payment data, financial account data, transaction details, payment method, payment confirmation, and other payment information.

  • Account data including username, password, security questions, preferences, and settings.

  • Transaction data including items you view, add to cart, wishlist, purchase, return, exchange, or delete, and past transactions.

  • Communications with us including any information you provide in communications with us, such as customer support disputes.

  • Device information including data about your device, browser, network connection, IP address, and other unique identifiers.

  • Usage information including data about your interaction with the Services, and how and when you interact with or browse the Services.

Sources of Personal Data

We may collect personal data from the following sources:

  • Directly from you including when you create an account, visit or use the Services, communicate with us, or otherwise provide personal data.

  • Automatically through the Services including via your device when using our products or services or visiting our websites, and through cookies and similar technologies.

  • From our service providers including when we engage them to deploy certain technologies or process personal data on our behalf.

  • From our partners or other third parties.

How We Use Your Personal Data

Depending on your interaction with us and which Services you use, we may collect your personal data for the following purposes:

  • Provide, personalize, and improve the Services. We use your personal data to provide the Services, fulfill our contract with you, process payments, fulfill orders, remember preferences and items of interest, send account notifications, handle purchases, returns, and exchanges, create and manage your account, arrange shipping, enable reviews, and personalize your shopping experience including product recommendations. This may involve personalizing and improving the Services using your data.

  • Marketing and advertising. We use your personal data for marketing and advertising purposes, including sending promotional communications by email, SMS, or mail, and displaying advertisements for products and services on our Services or other websites, based on items you've purchased, carted, or other activity.

  • Security and fraud prevention. We use personal data to authenticate your account, provide secure shopping, detect, investigate, or take action on fraudulent, illegal, or harmful activities, and to protect public safety and our services. You are responsible for safeguarding your credentials. Do not share login details with anyone.

  • Communications. We use personal data to offer customer support, respond to inquiries, provide services, and maintain our business relationship.

  • Legal reasons. We use personal data to comply with applicable laws or valid legal processes, including government or law enforcement requests; investigate or participate in legal proceedings; enforce terms or policies.

How We Disclose Personal Data

We may disclose personal data to third parties for legitimate purposes under this Privacy Policy, including:

  • With Shopify, vendors, and third parties performing services on our behalf (e.g., IT, payment processing, analytics, support, storage, order fulfillment).

  • With business and marketing partners for service delivery and marketing. For example, Shopify enables personalized advertising across third-party services based on your online activity. Partners will use data according to their privacy policies. Depending on your location, you may request we not share data for advertising purposes.

  • When you ask us or authorize disclosure, such as for shipping or using social media widgets or integrations.

  • With our affiliates or within our corporate group.

  • In a business transaction like a merger or bankruptcy; to comply with legal obligations; to enforce terms and protect our rights and those of users.

Relationship with Shopify

The Services are supported by Shopify, which collects and processes personal data related to your access and use of the Services to deliver and improve the Services. Data submitted to the Services is shared with Shopify and third parties, potentially located outside your country. To help support and improve your business, we use advanced Shopify features that incorporate data from your interactions with our store, other merchants, and Shopify. Shopify is responsible for processing your personal data for such uses, including managing requests related to your data. For more information, see the Shopify Consumer Privacy Policy and Privacy Portal.

Third-Party Websites and Links

The Services may contain links to third-party websites or platforms. If you follow these links, you may be subject to their own privacy and security policies and terms. We are not responsible for such sites, their content, or practices. Public or semi-public data shared (e.g., on social platforms) may be visible to others and used without restrictions by us or others.

Children’s Data

The Services are not intended for minors, and we do not knowingly collect personal data from children under the age of majority in your jurisdiction. If you're a parent or guardian of a minor who provided personal data, contact us to request deletion. As of the effective date, we are not aware of "sharing" or "selling" (as defined by law) personal data of individuals under 16.

Data Security and Retention

No security measure is perfect or impenetrable, and we cannot guarantee "absolute security." Data you send may not be secure during transmission. Use secure channels for confidential info.

Retention depends on needs such as maintaining your account, providing Services, complying with law, resolving disputes, and enforcing policies.

Your Rights and Choices

Depending on your location, you may have rights including:

  • Right to access/know. You may request access to your personal data.

  • Right to deletion. You may request deletion of your personal data.

  • Right to correction. You may request correction of your personal data.

  • Right to portability. You may receive a copy of your personal data and request transfer to a third party.

  • Right to opt-out of sale/sharing. Depending on your location, you may opt out of "sale," "sharing," or processing of personal data for targeted advertising.

  • Marketing preferences. You can opt out of promotional emails anytime via unsubscribe links. You may still receive non-promotional emails.

If you reside in the UK or EEA, you may also:

  • Object to or restrict processing. You may ask us to stop or limit processing for certain purposes.

  • Withdraw consent. Where processing is based on consent, you may withdraw it. This does not affect prior lawful processing.

You may exercise rights via the Services or by contacting us. For how Shopify uses your data and your rights, see https://privacy.shopify.com/en.

You will not be discriminated against for exercising your rights. We may verify your identity as required by law. You may appoint an authorized agent to act on your behalf. We may require proof of authorization and your identity.

Complaints

If you have concerns about how we process your personal data, contact us. Depending on your location, you may appeal our decision or report to a local data authority. See the EEA data protection authorities here.

International Transfers

We may transfer, store, and process personal data outside your country.

For transfers outside the EEA or UK, we rely on appropriate mechanisms like EU Standard Contractual Clauses or UK equivalents, unless the receiving country is deemed adequate.

Changes to This Privacy Policy

We will update this Privacy Policy as needed to reflect changes in practices or legal requirements. We will post updates on our site and revise the "Last updated" date.

Contact

If you have questions about this Privacy Policy or wish to exercise your rights, contact us at:

Email: info@musicezer.com
Mailing Address: Planoforte POP S.r.l.s., Via Saturno 2, Ladispoli, RM, 00055, IT

For purposes of applicable data protection laws, we are the data controller of your personal data.